03 9338 9348

ESTIMATION SERVICE

TRADE ONLY STORE

TRADE ONLY STORE

Privacy Policy

Screen Tech Industries – Protecting Your Information

Screen Tech Industries (“we”, “us”, “our”) is committed to respecting and protecting your privacy. We understand that when you provide us with your personal information, you’re placing your trust in us. That’s why we take our obligations under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) seriously.

This Privacy Policy outlines how we collect, use, store and disclose your personal information, whether you’re a customer, installer, supplier, or website visitor.

1. What Information We Collect

We collect personal information that is necessary for us to operate our business and provide you with our products and services.

The types of personal information we may collect include:

• Your full name
• Email address
• Phone number
• Residential or business address
• Company and ABN details (for trade accounts or installation partners)
• Payment information (limited to billing purposes – we do not store credit card details)
• Job site addresses and photos (for quoting and installation purposes)
• Feedback or correspondence (including emails and training communications)

We may also collect non-personal information such as IP addresses, browser type and device information when you use our website or online services.

2. How We Collect Your Information

We collect information in several ways, including:

• When you contact us via phone, email, website form or in person
• When you request a quote or place an order
• When you become a trade or installation partner
• When you subscribe to our newsletter or marketing
• During training sessions, meetings or site visits
• When you use our website or social media platforms

Where reasonably possible, we’ll collect personal information directly from you.

3. Why We Collect It – Use of Your Information

Your information helps us to:

• Provide you with gutter guard product recommendations and quotes
• Process and deliver orders across Australia
• Manage trade accounts and installer partnerships
• Book and coordinate on-site inspections and installations
• Provide customer service and post-sale support
• Send you updates on products, services and training
• Improve our products and internal training processes
• Comply with legal, regulatory and insurance obligations

We will never sell your information or use it for any purpose not directly related to our business.

4. Disclosure of Your Information

We only share your information when it’s necessary to deliver our services or when required by law. This may include:

• Our installation partners or subcontractors (to complete your job)
• Freight or courier services (to deliver your order)
• Professional service providers (accounting, legal or IT)
• Government authorities, if required under law

In some cases, installer contact details may be shared between partners in our AGP Network to enable lead-sharing or training purposes – but only with consent.

We do not disclose personal information overseas unless explicitly required for a specific project.

5. Security of Your Personal Information

We take all reasonable steps to keep your personal information secure. This includes:

• Storing records in password-protected systems and secure physical locations
• Limiting internal access to authorised staff
• Using SSL security protocols on our website
• Regularly reviewing data storage practices

Despite our efforts, no data transmission over the internet can be guaranteed 100% secure. You share your information at your own risk, but we do everything within our control to protect it.

6. Access and Correction

You may request access to the personal information we hold about you. If your details are inaccurate or incomplete, you can request a correction.

To request access or changes, please email us at:
📧 privacy@screentechind.com.au
We will respond within a reasonable timeframe, usually within 10 business days.

7. Cookies and Website Tracking

Our website may use cookies and other tracking technologies to enhance your browsing experience and collect non-identifiable data such as:

• Site performance
• Visitor numbers
• Browsing behaviours

You can adjust your browser settings to refuse cookies, although this may affect your website experience.

8. Email Marketing and Opt-Out

From time to time, we may send you information about new products, training updates or promotions. You can opt out at any time by:

• Clicking the “unsubscribe” link in our emails
• Emailing us at unsubscribe@screentechind.com.au

We don’t spam – and we’ll never send you marketing unless you’ve opted in.

9. Third Party Links

Our website or social media may contain links to third party sites. We are not responsible for the privacy practices of other websites, so we recommend reviewing their policies when visiting.

10. Updates to This Privacy Policy

This Privacy Policy may be updated from time to time. We’ll always post the latest version on our website with the date of last revision.

Last updated: 13 September 2025

Contact Us

If you have any questions or concerns about how your information is handled, or if you wish to lodge a complaint, please get in touch:

📍 Screen Tech Industries
Factory 1, 5 Flight Drive, Tullamarine VIC 3043
📞 (03) 9338 9348