03 9338 9348

ESTIMATION SERVICE

TRADE ONLY STORE

TRADE ONLY STORE

Screen Tech Industries – Australia-wide Delivery. Reliable. Efficient. Fair.

At Screen Tech, we aim to make your ordering experience as smooth and transparent as possible. Whether you’re a homeowner, installer, or trade partner, our Shipping & Returns Policy outlines how we handle deliveries, lead times, and returns.

Shipping Policy

📦 Australia-Wide Dispatch

All orders are shipped from our Tullamarine VIC warehouse, with delivery available nationwide.

🚚 Delivery Timeframes

• In-stock items: Dispatched within 1 business day
• Custom orders (e.g. powder-coated mesh): Dispatched within 5–10 business days
• Rural or regional deliveries may take longer due to freight logistics

We offer both standard freight and express shipping options. If you have urgent timelines, please contact us at ordering@screentechind.com.au before placing your order.

🔎 Delivery Partners

We work with reputable national freight carriers and couriers. Once your order is shipped, we will provide:

• A tracking number
• Estimated delivery window

Please note: Delivery timelines are estimates only. We are not responsible for delays once goods leave our facility.

📍 Delivery Conditions

• Please ensure someone is available to receive the delivery during business hours.
• If unattended delivery is requested, you accept full responsibility for any lost or damaged goods.
• Additional charges may apply for re-delivery if the original attempt fails.

Returns Policy

We want you to be satisfied with your purchase. If something’s not right, we’ll work with you to make it right — within reason and under the following conditions:

🔁 Standard Returns

We accept returns on stocked, non-custom items within 7 business days of delivery.

To be eligible:

• Items must be unused, undamaged, and in original packaging
• A valid proof of purchase (invoice or receipt) must be supplied
• You must contact us for approval before returning goods

Email: returns@screentechind.com.au
Phone: (03) 9338 9348

Important: All returns are subject to approval and a restocking fee of up to 20% may apply.

❌ Non-Returnable Items

We do not accept returns on:

• Custom powder-coated mesh
• Mesh that has been cut to size
• Special-order or non-standard items
• Any item that has been installed or altered
• Items returned without authorisation

💸 Freight on Returns

• Return freight is the responsibility of the customer unless the item was faulty or shipped in error.
• For faulty items, we will arrange pickup or reimburse return shipping costs.

Damaged or Faulty Goods

We take care to package all goods safely, but if you receive a damaged or defective item:

1. Contact us within 48 hours of delivery
2. Provide photos of the issue and your order details
3. We’ll assess the issue and offer a solution (e.g. replacement, refund, or credit)

In the rare case of a manufacturing fault, our product warranties will apply. Please refer to our Terms & Conditions for more information on warranties.

Order Cancellations

If you need to cancel an order:

• Before dispatch: No fee applies for stocked items.
• After dispatch: Return and restocking fees apply as above.
• Custom orders: Cannot be cancelled once production has started.